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Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q146-Q151):

NEW QUESTION # 146
A Sales manager must be informed if an opportunity reaches 500,000$ mark. So that manager can check if they can approve it or not ? Provided that once who is asking for approvals are chatter users. Choose 2

A. Enable Allow approval by Email
B. Enable Chatter Post Notification
C. Big Deal Alert
D. Approval Process by a chatter

Answer: A,D

NEW QUESTION # 147
How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?

A. Define the number of mask characters.
B. Create a validation rule to ensure the length.
C. Enter the number of digits at the field level.
D. Use the credit card number mask type.

Answer: B

Explanation:
A validation rule is a formula that validates the data entered by a user and prevents the record from being saved if the data does not meet certain criteria. In this case, the administrator can create a validation rule to ensure that the custom encrypted field for credit card numbers has exactly 16 digits. The other options are not applicable for encrypted fields. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_encrypted_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

NEW QUESTION # 148
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console?
Choose 2 answers

A. Chat can only be added to Console navigation Lightning apps.
B. Chat is unavailable in Lightning Experience if also using Omni-Channel.
C. Chat must be routed with Omni-Channel in Lightning Experience.
D. Chat can only be added to Standard navigation Lightning apps.

Answer: A,C

Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. References:
1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=5 2
https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5

NEW QUESTION # 149
The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.What is a recommended solution ?
Discuss

A. Create an individual dashboard for each sales representative with opportunity, account, and case components.
B. Create a dynamic dashboard and insure the sales manager has the "View My Team's Dashboard" permission.
C. Create a dynamic dashboard and add filters for opportunities, accounts and cases.
D. Create a dashboard and add filters for users, opportunities, accounts, and cases.

Answer: C

NEW QUESTION # 150
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?

A. Macros
B. Escalation Rules
C. Omni-Channel
D. Knowledge Component

Answer: C

NEW QUESTION # 151
......

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2025 CRT-211 Guide | Useful 100% Free Latest CRT-211 Study Guide

Prerequisites for CRT 211 Exam

Use Desktop Salesforce CRT-211 Practice Test Software To Identify Gaps In Knowledge

Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q146-Q151):

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